Member agreement
Member Privileges
As a Regular at Knot Springs, your satisfaction and wellness is our central concern. Each of our membership packages includes use of the Springs, Burl Gym, and Members Lounge. Group fitness classes are free to members, and you will receive 30% off of purchases of treatments and retail. There are three membership categories that allow varying levels of accessibility to ensure everyone enjoys a premium hospitality experience within their package. Whether you are a Day-time, Any-time, or All-time Regular, you are a valued member of our community.
Term of Membership
The term of membership (the “Term”) is a minimum of 12- month period after which you may cancel the membership for any reason by following the procedures outlined under “Cancellation” in this agreement. A 12-month term will automatically renew on an annual basis as long as you are in good standing. If you wish to not have your membership renew, or if you would like to cancel your membership, complete the form here.
Payments, Terms & Conditions
Fees
Fees include a one-time initiation fee and defined monthly membership fees (the “Membership Fees”). Annual Membership Fees may be paid in (a) one lump sum or (b) 12 equal monthly installments via credit card or ACH only (no cash or check payments accepted). If you elect to pay in monthly installments, the first month’s Membership Fees are due upon execution of this Agreement; subsequent payments are withdrawn/due on the original contract date of each following month .
Changes to fee Schedule
Knot Springs may adjust Membership Fees once each year with thirty (30) days prior written notice, posted in the Club and/or sent by email (hello@knotsprings.com). Knot Springs may adjust any fees other than Membership Fees at any time.
Form of Payment
Monthly Fees and incidental charges are payable by Electronic Funds Transfer (“EFT”) from your checking account, savings account, credit card account, or debit card account. By signing this agreement, you are authorizing payments to be made through a third party administered electronic funds transfer system. You will maintain full control and privacy over your accounts at all times, and the transfer of funds affects only those fees that have your prior authorization. If you elect to pay in monthly installments, the transfer will take place automatically once every month unless Knot Springs notifies you otherwise.
Dishonored Credit Card
If any account debit, or credit card charge payable to Knot Springs is returned, rejected or dishonored, Knot Springs will in each instance (a) assess a charge equal to any charge imposed by the financial institution, any costs and expenses incurred in connection with collection plus an administrative fee of twenty-five dollars ($25)/day, and (b) collect the current and past due balance in any subsequent month.
Unpaid Balances
All balances in arrears are subject to monthly service charges and will accrue a late payment fee of interest at a rate of one percent ( 1%) per month. These fees may be adjusted from time to time. Any unpaid balance for Membership Fees or goods or services purchased at Knot Springs may result in suspension of club privileges. You are obligated to pay any costs incurred by Knot Springs for collection, including reasonable attorney fees and costs. Knot Springs reserves the right to charge past due balances, plus applicable charges to the membership account under the EFT authorization. If unpaid balances continue past 3 months without acknowledgement from the member or client, Knot Springs will pursue the process of collecting all outstanding payments, including collections fees and membership termination fees, from the client or member via an accredited collections agency. Once fees are received, the client or member's membership contract will then be terminated immediately.
Cancellation
72 hour rule
To cancel this agreement without penalty, you may request and complete our membership termination agreement form, or email your notice to Knot Springs, hello@knotsprings.com. Your notice must be received within 72 hours of submission of this agreement in order to receive a full refund. If you cancel within the 72 hour period, Knot Springs will return to you all amounts you have paid within 15 days of receipt of such notice.
Cancellation for Cause
You or your estate may cancel this Agreement for any of the following reasons (each a “For-Cause Cancellation”):
(a) If upon a doctor’s order, you cannot physically or medically use the Club facilities because of significant physical or medical disability for a period in excess of three months. Pregnancy, unless deemed high-risk by a qualified medical professional, will not be considered a medical disability justifying a for-cause cancelation;
(b) In case of your death;
(c) If the services to be provided under this Agreement are not available because Knot Springs fails to open a planned location or permanently discontinued operation;
(d) If Knot Springs moves its facility closest to your residence on the date of this Agreement to a location more than five additional miles from that residence; or
(e) If Knot Springs materially changes its services promised as a part of this Agreement.
(f) In the event you move 50+ miles away from Knot Springs facilities. (Proof of change of address required)
In the event of a For-Cause Cancellation, Knot Springs shall refund all upfront monies paid by you pursuant to this Agreement within fifteen (15) business days of receipt of notice of cancellation, except that Knot Springs may retain the initiation fee, the portion of the Membership Fee representing the amount of time that you used Knot Springs prior to cancellation, and the reasonable cost of goods and services which you consumed or wish to retain after cancellation of this Agreement. To calculate the amount of the refund, Knot Springs shall divide the contract price by the number of weeks in the Term and multiply the result by the number of weeks remaining in the Term. If Knot Springs has executed any credit or loan agreement to pay for all or part of the Membership Fees, any such negotiable instrument executed by you shall also be returned and terminated within fifteen days.
Any request to cancel your membership that does not meet the standard of “For-Cause” described here will incur a penalty of 50% of the remaining balance on your 12-month contract. Any upfront monies will be refunded at 50% of the remaining balance on your 12-month contract.
Appointments & Cancellations
Reservations for Treatments (bodywork, foot rubs and skin care), personal training sessions, group fitness classes, and Visit packages are highly recommended and/or required. No-shows are not entitled to a refund. Your abilities to change or cancel reservations are as follows:
(a) Treatment Reservations. Massage, foot rub and skin care reservations may be cancelled or changed with twenty- four (24) or more hours advance notice, and such cancellation will result in a full refund or no additional change fees. Cancellations with less than twenty-four (24) hours notice will result in a $75 late cancellation charge. No Show appointments are charged in full and not subject to any refunds.
(b) Personal Training Sessions. Personal training sessions may be re-booked with eight (8) or more hours advance notice. Personal training sessions cancelled with less than eight (8) hours advance notice will result in loss of the session without refund.
(c) Group Fitness Classes. Group fitness class reservations may be cancelled or re-booked with two (2) hours advance notice. Group class reservations cancelled with less two (2) hours advance notice will result in loss of the class credit, or a full drop-in rate for members ($29). No shows are charged a $29 no-show fee.
(d) Springs Visits. Single visit reservations may be cancelled for a full refund, or at your discretion, rebooked, with twenty-four (24) or more hours advance notice. If you cancel within less than twenty-four (24) hours of the reservation, you will forfeit all prepaid funds.
(e) Springs Reservations. Springs reservations are recommended but not required for member use. Reservations are required for all guests of members. Members must be present with their guests at all times.
(f) Group Treatment Reservations. Massage, foot rub and skin care reservations of 2 or more people constitute a group reservation. These may be cancelled or changed with forty-eight (48) or more hours advance notice, and such cancellation will result in a full refund or no additional change fees. Cancellations with less than forty-eight (48) hours notice will result in a $50 $75 late cancellation charge per appointment. No Show appointments are charged in full and not subject to any refunds.
Rules and Regulations
We promote a safe and empowering environment at Knot Springs. Any behavior that runs contrary to universally held principles of human rights, or the laws of the State of Oregon, or the United States of America, will be subject to review and disciplinary action up to and including revocation of membership.
Knot Springs reserves the right to change these Rules and Regulations at any time upon written notice.
Non-Discrimination
Knot Springs will not discriminate against any person because of sex, race, creed, age, color, national origin or ancestry in considering applications for membership, nor in the enforcement of our rules.
You shall abide by the rules, regulations and schedules of the Club, which may be posted at the Club or issued verbally, and which may be amended from time to time at Knot Springs’s sole discretion. At the sole discretion of Knot Springs, a membership may be revoked at any time if, in the reasonable judgment of Knot Springs, you consistently fail to observe the Rules and Regulations or otherwise behave in a manner contrary to the best interests of Knot Springs or its other members.
Revoked Memberships
Membership at Knot Springs may be revoked for, but not limited to, the following:
- Disrespectful or bigoted behavior towards any employee, member or guest of Knot Springs.
- Taking photos or videos of anyone at Knot Springs without their consent.
- Bringing drug use, or excessive alcohol use into Knot Springs.
- Stalking or invasion of privacy of Knot Springs’ members, guests, and or employees.
- Stealing property from Knot Springs, or its members and/or guests. Items include but are not limited to spa products, towels, cups, etc.
- Disobeying the club’s wristband policy.
Safety & Equipment
You agree to abide by all policies, guidelines, rules, and regulations (together, the “Club Rules”) for safe use of the Club and equipment, including following any verbal or written instructions provided by your fitness professional, and which may be amended from time to time at Knot Springs’s sole discretion. You shall seek instruction from a fitness professional or other Knot Springs personnel in the use of all equipment, including, but not limited to, fitness machines, free-weights, and cardio-aerobic equipment, prior to use. You acknowledge and agree that (i) there are risks associated with any strenuous athletic or physical activity, the use of exercise equipment, and participation in an exercise program; (ii) use of the Club and exercise equipment is undertaken by you voluntarily; and (iii) such use may include the risk of serious bodily injury or death. You agree to only use the facility during its posted hours of operation.
Spotting
Spotting by a Member or trainer is required for all use of free-weights. Free-weights may not be used without supervision.
Wristbands
You must wear your Knot Springs Wristband at all times. Membership privileges are limited to the person in whose name the membership is issued. Improper use of the membership will result in confiscation of the membership card wristband and may result in immediate termination of your membership. This includes (i) allowing another person to use your membership or membership identity, (ii) allowing access to any area of Knot Springs, including the Springs, Burl Gym, Studio or Club, to any non-member or otherwise without following proper check in procedures at the Reception desk, (iii) allowing unauthorized use of your wristband to areas without Knot Springs consent. We require that all members upload a personal picture to their Mindbody membership accounts (“Membership Accounts”) to assist in tracking purposes. Failure to return wristbands after membership term, loss, or theft, will be subject to a $50 fee.
Community
Day Lockers
Lockers are provided solely for the benefit and convenience of Members. Knot Springs will remove any articles left in a locker overnight. You may not leave personal property and valuables (“Valuables”) in your locker, and you release Knot Springs from all liability for lost Valuables.
Group Exercise
Each class is limited to a set number of participants. Members are not permitted to enter a class after the scheduled start time. You should not enter a class late or leave a class early without the instructor’s consent. No one will be admitted into class after the intended start time and members are not permitted to enter the class room after the class start time. If you are just starting a group exercise program or have an injury or problem that may prevent full participation, please discuss this with the group exercise instructor before class. Proper clothing and footwear must be worn in all group exercise classes. Knot Springs reserves the right to change the group exercise schedule at any time. This includes the addition or the deletion of classes, as well as changes in instructors, class times and length of classes. Knot Springs reserves the right to change group exercise policies when necessary. Knot Springs reserves the right to require advance reservations for heavily attended classes.
Personal Training
Use of fitness professionals not approved by Knot Springs is prohibited. You may not train other Members or guests, or conduct any business activity or solicit any business at the Club. Any violation of this policy may result in legal action as well as forfeiture of any remuneration received by you or your guest(s). Personal training packages may expire based on the type of package.
Closing of Club.
On weekdays, (Monday through Friday), Knot Springs pools, steam room, sauna, and lockers will close for cleaning from 3:30pm to 4:00pm. Each month there will be one full day of closure for deep-cleaning the facilities, and these dates will be communicated through email or in person no less than 48 hours in advance. It is anticipated that a part of the Club, or the entire facility will be temporarily unavailable from time to time while repairs or renovations take place. Knot Springs will make every effort to minimize any disruption to Members during these periods and, if possible, to schedule any work during off hours or summer months. The Club may be closed for holidays, and may be closed for two weeks in the summer for renovations.
Interruption of Service.
In case of a long-term interruption of service (e.g. pandemic), Knot Springs reserves the right to freeze memberships and add the lost time once services resume. In the event that an act of God (hurricane, earthquake, national emergency etc.) causes more than a temporary closing of the Club, your Membership Fees obligations will be suspended until such time as the Club can be reopened. Contractual Membership Fee obligations will not otherwise be affected unless the Club cannot reopen within one year.
Lost & Found
You are urged not to bring valuables onto Club premises and to keep valuables with you at all times and/or locked in designated lockers. Knot Springs shall not be liable for the disappearance, loss, theft, or damage to you or your guest’s personal property, including money, negotiable instruments, jewelry, or any items left in lockers or common area. After 14 days, all lost items will be donated. Found items will be held for 7 days and if not picked up, donated.
Bikes
At this time, we cannot offer indoor accommodation for bicycles. We fully support an active lifestyle, but recommend you consider other modes of transportation to Knot Springs in lieu of a sturdy lock and a trusted parking spot. Knot Springs will be held harmless in the event your bicycle or accessories are damaged or stolen during your stay.
Pets & Service Animals
Pets are not permitted in Knot Springs. It is Knot Springs’s policy to afford individuals with disabilities who require the assistance of a service animal with equal opportunity to access Club facilities, classes, programs, and activities. Under the Americans with Disabilities Act (“ADA”), businesses that serve the public generally must allow service animals to accompany people with disabilities in all areas of the facility where the public is normally allowed to go.Pursuant to OAR 333-060-0215, no service animals are allowed in pools or Clubs; service animals may accompany Members with disabilities on pool or Club decks and in locker rooms.
Food & Drinks
We will allow people to purchase a variety of non-alcoholic beverages from us to enjoy inside the Club, in Club-provided silicone cups. No outside food or drink is allowed within the Club facilities, except for your personal water bottle in specified areas. Personal water bottles are only permitted in the gym and studio. No water bottles or personal beverages of any kind are permitted inside the springs area. Glass water bottles are prohibited inside Knot Springs.
Dress Code
Proper athletic attire is required. Knot Springs reserves the right to make the final determination in its sole discretion with regard to appropriate attire. Bathing suits are required at all times in the springs area.
Phones & Privacy
All photography and cell phone in the Club or soaking pool areas is prohibited. This is due to privacy concerns. Please respect the Club members and guests and their privacy when using the soaking pools. Photography is acceptable in the yoga and burl gym areas upon consent and authorization by a Knot Springs representative.
Guests
Your guests are permitted in the Club, but only pursuant to such rules, regulations, fees, and schedules for such guest as then may be in effect. Reservations for guests are required. Knot Springs reserves the right to limit the number of times any one guest can use the Club and reserves the right to exclude any guest whose use of the facility, in the sole opinion of Knot Springs, would be detrimental to Knot Springs or any of its Members. All guests must register at the front desk with valid identification and completion of the Waiver and Release of Liability. Members must be present with their guests at all times.
Independent Contractors
From time to time, Knot Springs may make the services of independent contractors available to you and your guests. Knot Springs does not warrant or guarantee the quality of these services and does not guarantee that these services will remain available to you or your guests for any period of time.
Minors
Knot Springs requires all members, guests of members, public members and attendee of private events to be 18 years or older for springs use. Individuals who receive full body treatments, skin care or foot rubs must be 18 or older.
Parking
Knot Springs does not offer validated parking to members or guests of Knot Springs. Parking supply in the building is paid hourly. Instruct ride-share or taxi services to drop off at 3rd Ave. entrance.
Rentals & Returns
Rentals
Wristbands will be distributed to each member or guest at check-in. All wristbands will be numbered and tied to the responsible guest/member. Failure to return wristband at check out will result in a $50 fee.
Wristbands must be returned at the end of a member’s term. Failing to return membership upon member cancelation/termination/expiration, will result in a nonrefundable $50 fee/wristband.
Ronchos are available at the Springs Service desk by request at no additional charge. To avoid a fee, all members/guests of Knot Springs will be required to return the roncho to the proper location when they are finished using it.
Yoga mats, and other equipment (for individual use OUTSIDE of group fitness programming) are available for complimentary use. Failure to return equipment will result in a fee of $50.
Retail
All sales are final.
Miscellaneous
Privacy
Information you provide to Knot Springs pursuant to this Agreement, including payment information, information regarding your overall health and fitness, or other personal information (the “Confidential Information”), will be treated by Knot Springs and its personnel as confidential, and will not be released or revealed to any person outside of Knot Springs without your express written consent or as required by law. Knot Springs shall employ reasonable and appropriate safeguards to protect your Confidential Information. Notwithstanding the foregoing, you agree that Knot Springs may use or allow such use by another of Confidential Information in any manner so long as the Confidential Information is not personally identifiable to you, for example to compile statistics of Club usage. Knot Springs does not sell, trade, or rent your personal information to others. Knot Springs may compile aggregate statistics about our members, including sales and related information, but these statistics will not include personally identifying information. Knot Springs may release account information when we believe, in good faith, that such release is reasonably necessary (i) to comply with law, (ii) to enforce or apply the terms of this Agreement or (iii) to protect the rights, property or safety of Knot Springs, its members, or the public at large.
Assignment
You may not assign, resell, or transfer to any other person or entity the rights allowed or obligations required by this Agreement.
Waiver
You understand and agree that no failure or delay of either party to this Agreement, in exercising any right, power, or privilege provided under this Agreement, shall operate as a waiver, nor shall any single or partial exercise preclude any other or further exercise or the exercise of any right, power, or privilege provided under this Agreement.
Governing Law
This Agreement shall be governed by the laws of the State of Oregon.
Enforcement
If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, such holding shall not affect the validity or enforceability of any other provision, which shall remain in full force and effect, and the provision held invalid or unenforceable shall be deemed modified so as to give the provision the maximum effect permitted by applicable law.
Attorneys Fees
In the event either party institutes legal proceedings against the other for breach of or interpretation of this Agreement, the party against whom a judgment is entered will pay all reasonable costs and expenses relative thereto, including reasonable attorneys’ fees of the prevailing party at pre-trial, trial and appeal.
Entire Agreement
This Agreement and all rules and regulations of the Club, as revised from time to time, constitute the entire and exclusive agreement between the parties, and supersede all prior promises, representations, understandings and/or agreements relating to this membership purchase. This Agreement may only be modified in writing; Knot Springs may void this contract if it is not completed by a Knot Springs employee in accordance with the current pricing and payment programs, or if there has been any misrepresentation by you. Employees of Knot Springs are not authorized to make any modifications to this Agreement.
By signing this agreement you certify that you have read, understood, and agreed to its terms
Signature
Date:
Name: